Service Request Form

If you look for our help, please fill in the following required information. You will hear from us shortly.

If there are any questions, please do not hesitate to contact us.

Email: service@synthax.hk Phone: +852 3158 0219

Brand / 品牌 *

RME or ALVA, etc.

Warranty Card Number / 保修編號

Model Name / 型號 *

e.g. Fireface UCX II

Device Serial Number / 機身序列號 *

8 digits on the device

Date of Purchase / 購買日期

Purchase at / 供應商

Invoice Copy / 購買單據

Drag & Drop Files, Choose Files to Upload

Note: The warranty may not processed if no Invoice copy for reference.

Defective and Error / 錯誤詳細 *

System setting / 系統設置 *

e.g. MacBook Pro 13, Mac OS 10.15, USB Driver Ver. 3.27, Firmware Ver. 200, audio conncetion if applicable.

Defect or Error Upload

Drag & Drop Files, Choose Files to Upload

File upload for Video or Image of the Error. Please compress as .zip in case multiple files are sent.

Company / 公司名稱

If applicable

Phone / 電話 *

Email / 電子郵件 *

Contact Person / 聯絡人 *

Appointment booking (If applicable)

Date

Time

Operating hours: Monday - Friday 10 am to 6 pm, closed on Saturday, Sundays and Public Holidays. lunch hour: 13:30-14:30